*** COVID 19 Changes & Updates *** Sat 28th March 2020
SPECIAL COVID 19 Ordering Ideas Page is now LIVE, with more to be added soon!
As we begin to settle into our new routine of a skeleton staff onsite, a much busier Mail Order Service and our generally more isolated lives; I feel that now is a good time to thank all of our Customers for their kind and supportive comments over the last week, not to mention their orders of course. I know the Team have enjoyed taking your phone calls and turning your orders around as quickly as possible. I would also like to thank the fantastic team of Staff who have been working incredibly hard with drastically changed working practices, hugely enhanced cleaning regimes as well as a busier than normal Mail Order Service. I am truly thankful to everyone who is working at, and with, Squires Model & Craft Tools.
Moving forwards, we are keen that all of our Customers should still be able to access the bits and pieces that they need to keep themselves and their families busy during these tricky times. To help with this, Oliver and Kayleigh have been busy going around the shop and picking out some displays that they would like to share with you. All of their pictures and ideas are shown on our Special COVID 19 Ideas Page. All of the items in the pictures are available to for Mail Order. Don’t forget, the Mail Order Minimum Order Value is now just £10!
If you need to place an order for anything that you may have seen at a Show or in the Shop, please do give the Team a call. They love a challenge, so even if you do not have a catalogue, have no idea of the part number, please do not panic! Just give them a call, they are primed and ready to help.
Another project that is now completed is our Mini Catalogue for Power Tools. This first came out a few weeks ago at Model Rail Scotland. Megan has now given it a couple of tweaks and both Megan and Oliver are pleased to share that Catalogue with the world, both as a printed publication but also here on our website. Please follow the link on our Catalogues Menu. Now that the Powertools is live, Megan is moving her attention to the long-awaited Electronics Catalogue! Keep a look out for more on that project soon.
For the time being, our Office Hours will be;
Monday to Friday: 09:00 - 17:00
Saturday: 09:00 - 13:00
For now though, please stay safe and keep on modelling! We all need to stay busy!
*** COVID 19 Changes & Updates *** Sat 21st March 2020
Following the latest updates from the Government, our retail shop will now be closed with immediate effect.
This will be the case until further notice.
We are disappointed to have to take this action, however the health, safety and wellbeing of our Customers and Staff are at the forefront of our decision.
In the rapidly changing times that we find ourselves in, we feel that keeping the Retail Shop open is no longer a responsible decision.
Looking ahead and keeping positive...
- Our minimum Mail Order Value will remain at the reduced rate of £10.
- We will continue to maintain the Mail Order Service as normally as possible.
- We are keeping as many of our Shop Staff working as we safely can.
- We have experienced people on hand to help with your requests.
- Our colleagues are primed and ready to help you keep busy during these challenging times.
- Everything you are used to buying in the shop is now available Mail Order, just give us a call.
Thank you for your understanding
Roger Lewis & Team
Tel. 01243 842424
*** COVID 19 Changes & Updates *** Tues 17th March 2020
We are still working hard to maintain as regular service as is possible. We are however going to have to make some changes to our working practices for the benifit of our Staff, Customers and Visitors. With immediate effect, our retail shop hours are to be ammended as follows:
- Monday to Friday - 1030 until 1330
- Saturday - 1000 until 1500
We are also making the following changes to our working practices:
- We will be introducing a strict regime for the cleaning of high contact surfaces, this will include our counters, card machines, door handles and till surfaces.
- We will be adding additional sanitizer stations within the retail shop and staff areas.
- We will be working to imporve our website and the ordering facilities on it.
We are confident that with the support of our team of colleagues and customers we will work through this difficult time and be ready for busier times ahead.
Thank you for your continued support.
*** COVID 19 Changes & Updates *** Mon 16th March 2020
As the situation of COVID 19 continues to evolve and change, we are monitoring things closely. We are very keen that our service should remain as normal as possible during this period of national uncertainty. At present we will still be attending all of our planned Exhibitions over the coming weeks, should they proceed. Our Diary will be updated as changes and cancellations are received.
We are aware that some of our customers will not be able to attend Exhibitions or visit the Shop due to COVID 19. To assist all of our customers we will be reducing our Mail Order Minimum Order Value to £10 with immediate effect. This lower value will remain in place until further notice. Please note, the Courier Charge for Aerosols will remain unchanged. We will be working closely with our Staff to ensure their wellbeing whilst still striving to maintain a prompt and efficient Mail Order Service.
At present there are no plans to make any changes within the Retail Shop.
Thank you for your continued support.
Our mail order catalogues can be found in sections by following the links below. There is a link to our order form below as well.
If you wish to place an order then this can be done by telephoning our office on 01243 842424, you will need the code for each item (including any punctuation) and the quantity that you require. Orders placed by phone can be paid for by debit or credit card.
If you do not want to telephone your order to us then we are happy to accept orders in the post, or by email. Posted orders can be paid for by cheque, postal order, credit card or debit card. Email orders should be sent to firstname.lastname@example.org, please DO NOT send your card details by email as we are unable to accept them, card details can only be phoned, posted or faxed to us.
Please note that all our prices include VAT at 20% and that we do have a minimum order of £15.00.
We are working on updating our online catalouges and also working towards re printing them too. In the meantime we regret that some price increases have been unavoidable. For up to date pricing please feel free to contact us with a list by email or phone, where the office will be pleased to help.
Mail Order Form