*** COVID 19 Changes & Updates *** Mon 18th May 2020
Just a very quick update. We are still running a busy Mail Order Service in a safe and distanced manner here in Bognor Regis. Following on from the Governments announcements we have begun the preparations for re opening our shop. The date of the reopening is of course not confirmed at this stage. We are expecting to be included in the second phase of the Government Map of re opening. We will be back, as soon as we feel that it is safe to do so. Both our website and facebook pages will be updated in due course.
The opening hours remain unchanged... Our office is open Monday to Friday 9am - 5pm, Saturday 9am - 1pm.
The Home Working Teams have also been busy too. I am delighted to be able to share with the world, our fist dedicated Metcalfe Catalogue Section. This first part covers the N Gauge. Please follow this link to see it now! We will continue to update the catalogues on the website and publish new sections soon.
In the meantime, please keep sending us your orders. The team are pleased to receive your orders by Post, Phone or Email. They are also now in a position to accept BACS payments too and are also looking into PayPal, as this is something we are often asked for. The Mail Order Team are relishing the challenge of processing your order!
Please stay safe and keep on modelling!
*** COVID 19 Changes & Updates *** Weds 29th April 2020
Just a very quick update. We are still running a busy Mail Order Service in a safe and distanced manner here in Bognor Regis.
Our office is open Monday to Friday 9am - 5pm, Saturday 9am - 1pm.
In the meantime, please keep sending us your orders. The Mail Order Team are relishing the challenge of processing your order!
Please stay safe and keep on modelling! We all need to stay busy!
*** COVID 19 Changes & Updates *** Weds 8th April 2020
First of all, I would like to thank our wonderful customer base, from the north of Scotland, right down to Cornwall, customers up, down and across the country have been supporting us with their orders. I am truly grateful for the support of the modelling community towards the traders. Along with a wonderful team of staff, I am confident that both Squires and the modelling industry will emerge from COVID 19 both triumphant and stronger.
Secondly, I would like to publicly thank the wonderful team that makes up the Squires family. Everyone is doing all that they can. Many are working from home, some are having to isolate and a small but committed team are holding the fort at the shop to process the Mail Order. With much extra cleaning, a reduced team, challenges with incoming supplies and constantly juggeling logistics to ensure safe working; Oliver, Kayleigh, Holly and Jon are pulling out all the stops to ensure the safety of each other and efficiency for our customers.
As mentioned above, we ae now starting to experience some fluctuations with incoming deliveries. Many of our suppliers are also running on a lower level of staff. In some cases, this is causing orders to be a day or two behind. I am very grateful to both our customers and suppliers for their support and patience as we move, with the rest of the UK, through this period of national uncertantity. The Mail Order Team will continue to email our customers when goods are dispatched.
The Homeworking Team have also been busy too. They have now updated the Switches Section of our Electronics Catalogue. This will be sent out with Mail Orders from today. It is also available here - E30 Switches. Megan is also nearing completion on the MIG Project. She has been busy cataloguing this exciting range. As soon as it is finished, it will also be made available online.
Finally, with all the distractions nationally, we almost forgot about Easter! With our usual Easter trip to York cancelled, the team will all be taking a well earned break over the Easter Weekend (can't really call it a holiday)! Our hours will be as follows:
Thursday 9th April: 09:00 - 17:00
Good Friday: CLOSED
Saturday 11th April: CLOSED
Easter Sunday: CLOSED
Easter Monday: CLOSED
Tuesday 14th April: 09:00 - 17:00 (back to normal (ish))
In the meantime, please keep sending us your orders. The Mail Order Team are relishing the challenge of processing your order! Please stay safe and keep on modelling! We all need to stay busy!
*** COVID 19 Changes & Updates *** Sat 28th March 2020
SPECIAL COVID 19 Ordering Ideas Page is now LIVE, with more to be added soon!
As we begin to settle into our new routine of a skeleton staff onsite, a much busier Mail Order Service and our generally more isolated lives; I feel that now is a good time to thank all of our Customers for their kind and supportive comments over the last week, not to mention their orders of course. I know the Team have enjoyed taking your phone calls and turning your orders around as quickly as possible. I would also like to thank the fantastic team of Staff who have been working incredibly hard with drastically changed working practices, hugely enhanced cleaning regimes as well as a busier than normal Mail Order Service. I am truly thankful to everyone who is working at, and with, Squires Model & Craft Tools.
Moving forwards, we are keen that all of our Customers should still be able to access the bits and pieces that they need to keep themselves and their families busy during these tricky times. To help with this, Oliver and Kayleigh have been busy going around the shop and picking out some displays that they would like to share with you. All of their pictures and ideas are shown on our Special COVID 19 Ideas Page. All of the items in the pictures are available to for Mail Order. Don’t forget, the Mail Order Minimum Order Value is now just £10!
If you need to place an order for anything that you may have seen at a Show or in the Shop, please do give the Team a call. They love a challenge, so even if you do not have a catalogue, have no idea of the part number, please do not panic! Just give them a call, they are primed and ready to help.
Another project that is now completed is our Mini Catalogue for Power Tools. This first came out a few weeks ago at Model Rail Scotland. Megan has now given it a couple of tweaks and both Megan and Oliver are pleased to share that Catalogue with the world, both as a printed publication but also here on our website. Please follow the link on our Catalogues Menu. Now that the Powertools is live, Megan is moving her attention to the long-awaited Electronics Catalogue! Keep a look out for more on that project soon.
For the time being, our Office Hours will be;
Monday to Friday: 09:00 - 17:00
Saturday: 09:00 - 13:00
For now though, please stay safe and keep on modelling! We all need to stay busy!
*** COVID 19 Changes & Updates *** Sat 21st March 2020
Following the latest updates from the Government, our retail shop will now be closed with immediate effect.
This will be the case until further notice.
We are disappointed to have to take this action, however the health, safety and wellbeing of our Customers and Staff are at the forefront of our decision.
In the rapidly changing times that we find ourselves in, we feel that keeping the Retail Shop open is no longer a responsible decision.
Looking ahead and keeping positive...
- Our minimum Mail Order Value will remain at the reduced rate of £10.
- We will continue to maintain the Mail Order Service as normally as possible.
- We are keeping as many of our Shop Staff working as we safely can.
- We have experienced people on hand to help with your requests.
- Our colleagues are primed and ready to help you keep busy during these challenging times.
- Everything you are used to buying in the shop is now available Mail Order, just give us a call.
Thank you for your understanding
Roger Lewis & Team
Tel. 01243 842424
*** COVID 19 Changes & Updates *** Tues 17th March 2020
We are still working hard to maintain as regular service as is possible. We are however going to have to make some changes to our working practices for the benifit of our Staff, Customers and Visitors. With immediate effect, our retail shop hours are to be ammended as follows:
- Monday to Friday - 1030 until 1330
- Saturday - 1000 until 1500
We are also making the following changes to our working practices:
- We will be introducing a strict regime for the cleaning of high contact surfaces, this will include our counters, card machines, door handles and till surfaces.
- We will be adding additional sanitizer stations within the retail shop and staff areas.
- We will be working to imporve our website and the ordering facilities on it.
We are confident that with the support of our team of colleagues and customers we will work through this difficult time and be ready for busier times ahead.
Thank you for your continued support.
*** COVID 19 Changes & Updates *** Mon 16th March 2020
As the situation of COVID 19 continues to evolve and change, we are monitoring things closely. We are very keen that our service should remain as normal as possible during this period of national uncertainty. At present we will still be attending all of our planned Exhibitions over the coming weeks, should they proceed. Our Diary will be updated as changes and cancellations are received.
We are aware that some of our customers will not be able to attend Exhibitions or visit the Shop due to COVID 19. To assist all of our customers we will be reducing our Mail Order Minimum Order Value to £10 with immediate effect. This lower value will remain in place until further notice. Please note, the Courier Charge for Aerosols will remain unchanged. We will be working closely with our Staff to ensure their wellbeing whilst still striving to maintain a prompt and efficient Mail Order Service.
At present there are no plans to make any changes within the Retail Shop.
Thank you for your continued support.
Our mail order catalogues can be found in sections by following the links below. There is a link to our order form below as well.
If you wish to place an order then this can be done by telephoning our office on 01243 842424, you will need the code for each item (including any punctuation) and the quantity that you require. Orders placed by phone can be paid for by debit or credit card.
If you do not want to telephone your order to us then we are happy to accept orders in the post, or by email. Posted orders can be paid for by cheque, postal order, credit card or debit card. Email orders should be sent to email@example.com, please DO NOT send your card details by email as we are unable to accept them, card details can only be phoned, posted or faxed to us.
Please note that all our prices include VAT at 20% and that we do have a minimum order of £15.00.
We are working on updating our online catalouges and also working towards re printing them too. In the meantime we regret that some price increases have been unavoidable. For up to date pricing please feel free to contact us with a list by email or phone, where the office will be pleased to help.
Mail Order Form